Why Customers HATE Calling You | Forget AI Chatbots, Fix Your DAMN Phone System First

January 29th, 2026

13 mins 48 secs

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tech support customer service business efficiency tech stack saas sales entrepreneurship small business tools marketing operations sales strategy contact center call center business communications tech audit level365 phone systems revenue operations business growth smb tech cx strategy customer experience ucaas unified communications cx without the bs brian nichols

About this Episode

Brian Nichols reveals why Unified Communications is the hidden revenue killer in 2026 and why the "Wall Street Trap" is destroying your Customer Experience.

Most SMBs think they have a "tools" problem, stacking AI chatbots and complex routing while their actual front door—the phone system—remains completely broken. In this episode, we expose the "Invisible Failure" of missed calls and dead-end voicemails that are costing you deals every single day. You need to hear this blueprint for fixing your digital front door, auditing your communications in 30 seconds, and escaping the enterprise pricing games that treat you like a number, not a partner.