CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying 4 items of CX without the BS with the tag "level365".
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CX Industry LYING About AI Capabilities?
February 4th, 2026 | 56 mins 19 secs
ai in customer service, brian nichols, business ethics, business podcast, cloud sherpa, contact center ai, customer experience strategy, cx without the bs, derek roush, early termination fees, level365, month to month contracts, sales commission, spiff chasing, tech consulting., technology advisor alliance, telecom contracts, telecom fraud, telecom sales, ucaas, vocal point consulting, voip
If your tech advisor is pushing a 5-year contract, check their commission structure. The industry is addicted to 12x upfront "spiffs" while you get stuck with the bill. It’s time for "Death to ETFs." Stop signing handcuffs.
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Why Customers HATE Calling You | Forget AI Chatbots, Fix Your DAMN Phone System First
January 29th, 2026 | 13 mins 48 secs
brian nichols, business communications, business efficiency, business growth, call center, contact center, customer experience, customer service, cx strategy, cx without the bs, entrepreneurship, level365, marketing operations, phone systems, revenue operations, saas sales, sales strategy, small business tools, smb tech, tech audit, tech stack, tech support, ucaas, unified communications
Brian Nichols reveals why Unified Communications is the hidden revenue killer in 2026 and why the "Wall Street Trap" is destroying your Customer Experience.
Most SMBs think they have a "tools" problem, stacking AI chatbots and complex routing while their actual front door—the phone system—remains completely broken. In this episode, we expose the "Invisible Failure" of missed calls and dead-end voicemails that are costing you deals every single day. You need to hear this blueprint for fixing your digital front door, auditing your communications in 30 seconds, and escaping the enterprise pricing games that treat you like a number, not a partner.
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Is Your UCaaS Vendor Lying About AI?
August 4th, 2025 | 4 mins 53 secs
ai call routing problems, ai fail examples, ai in ucaas, ai myths in ucaas, ai powered ucaas, ai red flags, cx without the bs, fake ai warning signs, how to spot fake ai, level365, press 1 for sales, real ucaas solutions, small business phone system, smart call routing, technology advisor tips, ucaas ai, ucaas demo advice, ucaas for smbs, ucaas phone menus, ucaas tips, unified communications ai
If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.
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10 Discovery Questions EVERY Tech Advisor Needs
July 1st, 2025 | 9 mins 10 secs
business phone system problems, contact center discovery, customer experience questions, cx sales tips, cx without the bs, improve customer experience, level365, missed call tracking, phone system red flags, smb communication issues, smb phone system, tech advisor training, technology advisor tools, ucaas sales, unified communications, voip discovery questions
Most SMBs aren’t choosing the wrong phone system on purpose – they’re just not asking the right questions. In this week’s CX Without the BS, I’m breaking down 10 brutally honest questions that expose hidden CX problems fast. Listen, learn, and level up.