Can Small Businesses Really Use AI? | 5 Ways AI Can Help Your Small Business TODAY

July 19th, 2024

59 mins 30 secs

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ai technology advancements ai job impact ai automation ai customer satisfaction ai business applications ai industry insights ai in contact centers ai for smbs ai adoption trends ai ethics ai regulation future of cx ai risks and benefits ai chatbots customer experience technology ai roi small business ai artificial intelligence business cx innovation ai in customer service

About this Episode

Is AI the ultimate game-changer for CX, or are we on the brink of a technological apocalypse? In this episode of CX Without the BS, Brian and Tom sit down with Jason Lowe, the original JLo and AI guru, to unpack the jaw-dropping potential and terrifying risks of artificial intelligence in customer experience. From accidental discoveries to potential doomsday scenarios, this conversation will leave you questioning everything you thought you knew about AI and its impact on business.

Dive into the shocking statistics that reveal how AI adoption has skyrocketed in just one year, with 79% of companies now implementing AI solutions to keep up with their competitors. But are they truly prepared for the consequences? Jason Lowe, Solution Architect for AI and CX at Telarus, shares his expert insights on the current state of AI in the industry and why small businesses need to wake up to its potential before it's too late.

Prepare to have your mind blown as the trio explores the unexpected origins of everyday inventions and draws parallels to the unpredictable future of AI. From chainsaws originally designed for childbirth to the accidental discovery of GPU processing for AI, this episode will challenge your perceptions and leave you wondering what other innovations might be lurking just around the corner.

Get ready for a rollercoaster ride through the ethical dilemmas and regulatory challenges facing AI development. With autonomous AI agents now capable of hacking websites, the need for effective governance has never been more critical. But can regulations keep pace with the breakneck speed of technological advancement? Jason Lowe offers his unique perspective on the delicate balance between innovation and safety in the AI landscape.

Don't miss this captivating masterclass in AI for CX, packed with eye-opening insights, terrifying possibilities, and a healthy dose of humor. Whether you're an AI enthusiast, a CX professional, or simply curious about the future of technology, this episode of CX Without the BS is guaranteed to leave you both informed and entertained. Tune in now and join the conversation that's shaping the future of customer experience!