CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “ai chatbots”.
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Top 3 AI Myths in Contact Centers: BUSTED
July 26th, 2024 | 52 mins 10 secs
ai chatbots, ai cost savings, ai customer service, ai hype in cx, ai implementation challenges, ai in business, ai marketing claims, artificial intelligence in call centers, contact center automation, contact center efficiency, contact center technology, customer experience trends, customer service leadership, customer support technology, cx innovation, cx technology evaluation, cx without bs, employee experience, future of customer service, human agents vs ai
A contact center industry veteran exposes the truth about AI in customer experience, revealing both its transformative potential and the rampant marketing hype, while emphasizing the enduring importance of human agents in delivering exceptional service.
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Can Small Businesses Really Use AI? | 5 Ways AI Can Help Your Small Business TODAY
July 19th, 2024 | 59 mins 30 secs
ai adoption trends, ai automation, ai business applications, ai chatbots, ai customer satisfaction, ai ethics, ai for smbs, ai in contact centers, ai in customer service, ai industry insights, ai job impact, ai regulation, ai risks and benefits, ai roi, ai technology advancements, artificial intelligence business, customer experience technology, cx innovation, future of cx, small business ai
AI expert Jason Lowe reveals how artificial intelligence is revolutionizing customer experience, offering unprecedented opportunities for businesses of all sizes while simultaneously posing potential risks that demand careful consideration and regulation.