CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “ai in contact centers”.
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Why KPIs Are Killing Your Business
October 24th, 2025 | 51 mins 51 secs
agent performance, ai in contact centers, brian nichols, business strategy, call center management, contact center, customer experience, customer lifetime value, customer loyalty, customer retention, customer service, cx leadership, cx metrics, cx strategy, cx without the bs, key revenue indicators, kpi mistakes, kpis, revenue growth, sonic cx
Are KPIs actually killing your business? Justin Jones joins CX Without the BS to explain why chasing numbers destroys customer experience — and how to turn every service call into a revenue event.
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Can Small Businesses Really Use AI? | 5 Ways AI Can Help Your Small Business TODAY
July 19th, 2024 | 59 mins 30 secs
ai adoption trends, ai automation, ai business applications, ai chatbots, ai customer satisfaction, ai ethics, ai for smbs, ai in contact centers, ai in customer service, ai industry insights, ai job impact, ai regulation, ai risks and benefits, ai roi, ai technology advancements, artificial intelligence business, customer experience technology, cx innovation, future of cx, small business ai
AI expert Jason Lowe reveals how artificial intelligence is revolutionizing customer experience, offering unprecedented opportunities for businesses of all sizes while simultaneously posing potential risks that demand careful consideration and regulation.