CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “customer experience technology”.
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Can Small Businesses Really Use AI? | 5 Ways AI Can Help Your Small Business TODAY
July 19th, 2024 | 59 mins 30 secs
ai adoption trends, ai automation, ai business applications, ai chatbots, ai customer satisfaction, ai ethics, ai for smbs, ai in contact centers, ai in customer service, ai industry insights, ai job impact, ai regulation, ai risks and benefits, ai roi, ai technology advancements, artificial intelligence business, customer experience technology, cx innovation, future of cx, small business ai
AI expert Jason Lowe reveals how artificial intelligence is revolutionizing customer experience, offering unprecedented opportunities for businesses of all sizes while simultaneously posing potential risks that demand careful consideration and regulation.
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How to Make Customers LOVE Your Call Center
June 14th, 2024 | 48 mins 36 secs
ai in customer service, ai replacement, automation, brian nichols, bs in cx, business leadership, business strategy, ccaas, charlie newark-french, cloud-based technology, contact center, contact center management, contact center of tomorrow, contact center tech, customer engagement, customer experience, customer experience management, customer experience technology, customer journey, customer loyalty, customer retention, customer satisfaction, customer service agents, customer service management, customer service technology, cx industry, cx innovation, cx solutions, cx tech, cx without the bs, digital transformation, entrepreneurship, future of cx, hyper science, industry insights, industry trends, innovation, innovation in cx, machine learning, marketing fluff, mortgage processing, radiologists, ringcentral, sales and marketing, sharpen cx, smb market, stability, startup scaling, technology disruption, thought leadership, tom milligan, ucaas, usable ai, venture capitalist
Charlie Newark-French, CEO of Sharpen, discusses how practical AI and innovative solutions are transforming the contact center industry to create customer experiences that people love (or at least don't hate as much).