How Apple, Yeti, and Stanley SOLD Feelings - NOT Features

December 31st, 2025

34 mins 17 secs

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culture building sales training entrepreneurship trust in business price vs value apple marketing emotional branding marketing psychology sales mindset business leadership cx strategy customer experience brand culture transactional sales relational selling ryan chute wizard of ads marketing strategy sales psychology brand disruption

About this Episode

What if the reason your brand is stuck isn’t your product, pricing, or competition - but the way you make people feel?

Most businesses chase attention by discounting, shouting louder, or copying whatever the biggest player is doing. But what if disruption doesn’t come from being cheaper, faster, or flashier - and instead comes from building trust, certainty, and emotional connection in a world addicted to transactions?

In this episode, I’m joined by Ryan Chute, partner at Wizard of Ads, to break down why relational brands beat transactional businesses every time. We dig into why price is a lazy differentiator, how culture quietly determines your brand’s fate, and why empathy must come before competence if you want customers and employees to actually trust you. This isn’t theory - it’s a raw, real-world conversation about sales, marketing, leadership, and building something people want to be part of.

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