CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 2 items of CX without the BS with the tag "voip".
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How to Spot a Bad Phone Provider in Under 2 Minutes
February 20th, 2026 | 1 min 50 secs
billing transparency, business phones, ccaas, customer experience, cx, hidden fees, it buying, onboarding, porting, smb tech, support, telecom, ucaas, vendor selection, voip
Most buyers don’t realize they purchased a support problem until after onboarding starts - these two pre-sign questions force vendors to show their true support model and their real fees.
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CX Industry LYING About AI Capabilities?
February 4th, 2026 | 56 mins 19 secs
ai in customer service, brian nichols, business ethics, business podcast, cloud sherpa, contact center ai, customer experience strategy, cx without the bs, derek roush, early termination fees, level365, month to month contracts, sales commission, spiff chasing, tech consulting., technology advisor alliance, telecom contracts, telecom fraud, telecom sales, ucaas, vocal point consulting, voip
If your tech advisor is pushing a 5-year contract, check their commission structure. The industry is addicted to 12x upfront "spiffs" while you get stuck with the bill. It’s time for "Death to ETFs." Stop signing handcuffs.