CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying items 11-12 of 12 in total of CX without the BS with the tag "cx strategy".
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Is AI Hurting Customer Experience?
July 8th, 2025 | 12 mins
ai emotional analysis, ai fails customer support, ai in customer service, ai mistakes in support, ai transcription errors, ai vs humans, bad ai examples, call center ai problems, call center burnout, contact center burnout, contact center innovation, customer service tools, customer support automation, cx strategy, cx technology, cx without the bs, hybrid ai models, real customer experience
AI was supposed to make customer service easier, but it’s quietly burning out your agents and making support worse – here’s why.
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How to Fix BAD Customer Service | Why Your Company Story Matters to Customers
August 9th, 2024 | 53 mins 3 secs
brand alignment, brand narrative, brand promises, business communication, company culture, corporate storytelling, customer engagement, customer experience, customer feedback, customer journey, customer loyalty, customer retention, customer satisfaction, customer service tips, cx improvement, cx strategy, employee empowerment, frontline employees, story archetypes, storytelling
Discover how crafting a compelling company story can transform your customer experience, empower your employees, and turn dissatisfied customers into loyal fans by aligning your brand's promises with real-world actions.