web02.fireside.fm Sat, 30 May 2026 21:14:03 -0500 Fireside (https://fireside.fm) CX without the BS - Episodes Tagged with “Voip Discovery Questions” https://cswithoutthebs.fireside.fm/tags/voip%20discovery%20questions Tue, 01 Jul 2025 13:00:00 -0400 Most CX podcasts are built for Fortune 500 buyers with seven-figure budgets and dedicated transformation teams... This one isn't. CX Without the BS is for the technology advisors, IT leaders, and business owners working in the trenches of SMB and mid-market companies - the "forgotten 5000" who get pitched enterprise solutions they can't afford and ignored by vendors who don't think they're worth the support call. Host Brian Nichols brings real practitioner perspective from the unified communications and contact center space. No guru theater. No vendor hype. No recycled LinkedIn thought leadership dressed up as expertise. Just the actual conversations advisors and buyers need to be having... about why CX deployments fail, where vendors quietly cut corners, which product categories are oversold, and what questions you should be asking before you sign a three-year contract. Each episode pulls from real customer scenarios, market situations, and the framework laid out in Brian's book, The CX Compass. Some episodes are solo deep dives. Others bring in practitioners, advisors, and operators who can break down the mechanics of what actually works - and what's quietly broken behind the demo. If you're tired of buzzword bingo and ready for the version of CX nobody's willing to say out loud... you're in the right place. Subscribe, share it with an advisor or buyer who needs it, and let's cut through the noise together. en-us episodic Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols. Brian Nichols Most CX podcasts are built for Fortune 500 buyers with seven-figure budgets and dedicated transformation teams... This one isn't. CX Without the BS is for the technology advisors, IT leaders, and business owners working in the trenches of SMB and mid-market companies - the "forgotten 5000" who get pitched enterprise solutions they can't afford and ignored by vendors who don't think they're worth the support call. Host Brian Nichols brings real practitioner perspective from the unified communications and contact center space. No guru theater. No vendor hype. No recycled LinkedIn thought leadership dressed up as expertise. Just the actual conversations advisors and buyers need to be having... about why CX deployments fail, where vendors quietly cut corners, which product categories are oversold, and what questions you should be asking before you sign a three-year contract. Each episode pulls from real customer scenarios, market situations, and the framework laid out in Brian's book, The CX Compass. Some episodes are solo deep dives. Others bring in practitioners, advisors, and operators who can break down the mechanics of what actually works - and what's quietly broken behind the demo. If you're tired of buzzword bingo and ready for the version of CX nobody's willing to say out loud... you're in the right place. Subscribe, share it with an advisor or buyer who needs it, and let's cut through the noise together. yes CX podcast, customer experience, UCaaS, CCaaS, contact center, unified communications, technology advisors, channel partners, TSD, SMB technology, mid-market IT, vendor evaluation, CX strategy, customer service technology, Brian Nichols, CX Compass, business communications, cloud communications, customer engagement, sales enablement, B2B technology buying, IT decision makers, Telarus, agent experience, omnichannel Brian Nichols brian@briannicholsconsulting.com 10 Discovery Questions EVERY Tech Advisor Needs https://cswithoutthebs.fireside.fm/10-discovery-questions-every-tech-advisor-needs 5d7d3918-1cb6-4243-9416-afcb3d6095c8 Tue, 01 Jul 2025 13:00:00 -0400 Brian Nichols full Brian Nichols Most SMBs aren’t choosing the wrong phone system on purpose – they’re just not asking the right questions. In this week’s CX Without the BS, I’m breaking down 10 brutally honest questions that expose hidden CX problems fast. Listen, learn, and level up. 9:10 no <p>*<em>What if one question could expose everything wrong with your customer experience?<br> *</em><br> Most businesses think their phone systems are “fine” – until you start asking the right questions. In this episode of CX Without the BS, we rip off the band-aid and walk through 10 brutally direct questions that reveal how your phone system is actually performing. You’ll walk away with a cheat code to uncover hidden CX gaps – the kind that are quietly costing money, frustrating customers, and demoralizing teams.</p> <p>These aren’t softballs. We’re skipping the fluff and diving straight into the conversations you should be having with every client, every time. From missed call tracking to personal cell phone usage, every question pulls back the curtain on a broken or duct-taped system. If you’ve ever heard a business say “we’re fine,” you’ll want to press play.</p> <p>We break down each question, not just with what to ask, but why it matters. You’ll learn how to spot blind spots in visibility, poor integrations, slow resolutions, voicemail chaos, and the myth of “happy customers” as a CX metric. Most of these issues aren’t on purpose - they’re a result of never asking hard questions in the first place.</p> <p>Every single question in this episode is designed to expose real-world communication problems before they cost you a deal or a customer. These are the questions that separate amateur tech advisors from trusted experts – and they’re exactly how you position a better system without sounding salesy.</p> <p>If you’re a technology advisor, a channel partner, or even a business owner yourself, this is 20 minutes of discovery gold. Don’t waste time pitching – ask better questions, uncover the gaps, and let the customer ask you for the fix. </p> customer experience questions, business phone system problems, contact center discovery, missed call tracking, SMB communication issues, technology advisor tools, CX without the BS, phone system red flags, UCaaS sales, VoIP discovery questions, Level365, SMB phone system, CX sales tips, improve customer experience, unified communications, tech advisor training *What if one question could expose everything wrong with your customer experience?
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Most businesses think their phone systems are “fine” – until you start asking the right questions. In this episode of CX Without the BS, we rip off the band-aid and walk through 10 brutally direct questions that reveal how your phone system is actually performing. You’ll walk away with a cheat code to uncover hidden CX gaps – the kind that are quietly costing money, frustrating customers, and demoralizing teams.

These aren’t softballs. We’re skipping the fluff and diving straight into the conversations you should be having with every client, every time. From missed call tracking to personal cell phone usage, every question pulls back the curtain on a broken or duct-taped system. If you’ve ever heard a business say “we’re fine,” you’ll want to press play.

We break down each question, not just with what to ask, but why it matters. You’ll learn how to spot blind spots in visibility, poor integrations, slow resolutions, voicemail chaos, and the myth of “happy customers” as a CX metric. Most of these issues aren’t on purpose - they’re a result of never asking hard questions in the first place.

Every single question in this episode is designed to expose real-world communication problems before they cost you a deal or a customer. These are the questions that separate amateur tech advisors from trusted experts – and they’re exactly how you position a better system without sounding salesy.

If you’re a technology advisor, a channel partner, or even a business owner yourself, this is 20 minutes of discovery gold. Don’t waste time pitching – ask better questions, uncover the gaps, and let the customer ask you for the fix.

]]> *What if one question could expose everything wrong with your customer experience?
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Most businesses think their phone systems are “fine” – until you start asking the right questions. In this episode of CX Without the BS, we rip off the band-aid and walk through 10 brutally direct questions that reveal how your phone system is actually performing. You’ll walk away with a cheat code to uncover hidden CX gaps – the kind that are quietly costing money, frustrating customers, and demoralizing teams.

These aren’t softballs. We’re skipping the fluff and diving straight into the conversations you should be having with every client, every time. From missed call tracking to personal cell phone usage, every question pulls back the curtain on a broken or duct-taped system. If you’ve ever heard a business say “we’re fine,” you’ll want to press play.

We break down each question, not just with what to ask, but why it matters. You’ll learn how to spot blind spots in visibility, poor integrations, slow resolutions, voicemail chaos, and the myth of “happy customers” as a CX metric. Most of these issues aren’t on purpose - they’re a result of never asking hard questions in the first place.

Every single question in this episode is designed to expose real-world communication problems before they cost you a deal or a customer. These are the questions that separate amateur tech advisors from trusted experts – and they’re exactly how you position a better system without sounding salesy.

If you’re a technology advisor, a channel partner, or even a business owner yourself, this is 20 minutes of discovery gold. Don’t waste time pitching – ask better questions, uncover the gaps, and let the customer ask you for the fix.

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