CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying 1 item of CX without the BS with the tag "vendor stability".
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Avaya, Mitel, Genesys: How 3 Vendor Collapses DESTROYED SMB Contact Centers
February 24th, 2026 | 12 mins 29 secs
avaya bankruptcy, brian nichols, ccaas evaluation, ccaas vendor risk, contact center advisor, contact center migration, cx without the bs, genesys engage freeze, mid-market ccaas, mitel end of life, private equity software, smb contact center, ucaas consolidation, vendor due diligence, vendor stability
Your advisor recommended that platform, collected the commission, and disappeared — and when the vendor went sideways, you were the last one standing with the bill and no exit plan.