web02.fireside.fm Sun, 17 May 2026 19:35:35 -0500 Fireside (https://fireside.fm) CX without the BS - Episodes Tagged with “Ucaas Phone Menus” https://cswithoutthebs.fireside.fm/tags/ucaas%20phone%20menus Mon, 04 Aug 2025 16:00:00 -0400 Most CX podcasts are built for Fortune 500 buyers with seven-figure budgets and dedicated transformation teams... This one isn't. CX Without the BS is for the technology advisors, IT leaders, and business owners working in the trenches of SMB and mid-market companies - the "forgotten 5000" who get pitched enterprise solutions they can't afford and ignored by vendors who don't think they're worth the support call. Host Brian Nichols brings real practitioner perspective from the unified communications and contact center space. No guru theater. No vendor hype. No recycled LinkedIn thought leadership dressed up as expertise. Just the actual conversations advisors and buyers need to be having... about why CX deployments fail, where vendors quietly cut corners, which product categories are oversold, and what questions you should be asking before you sign a three-year contract. Each episode pulls from real customer scenarios, market situations, and the framework laid out in Brian's book, The CX Compass. Some episodes are solo deep dives. Others bring in practitioners, advisors, and operators who can break down the mechanics of what actually works - and what's quietly broken behind the demo. If you're tired of buzzword bingo and ready for the version of CX nobody's willing to say out loud... you're in the right place. Subscribe, share it with an advisor or buyer who needs it, and let's cut through the noise together. en-us episodic Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols. Brian Nichols Most CX podcasts are built for Fortune 500 buyers with seven-figure budgets and dedicated transformation teams... This one isn't. CX Without the BS is for the technology advisors, IT leaders, and business owners working in the trenches of SMB and mid-market companies - the "forgotten 5000" who get pitched enterprise solutions they can't afford and ignored by vendors who don't think they're worth the support call. Host Brian Nichols brings real practitioner perspective from the unified communications and contact center space. No guru theater. No vendor hype. No recycled LinkedIn thought leadership dressed up as expertise. Just the actual conversations advisors and buyers need to be having... about why CX deployments fail, where vendors quietly cut corners, which product categories are oversold, and what questions you should be asking before you sign a three-year contract. Each episode pulls from real customer scenarios, market situations, and the framework laid out in Brian's book, The CX Compass. Some episodes are solo deep dives. Others bring in practitioners, advisors, and operators who can break down the mechanics of what actually works - and what's quietly broken behind the demo. If you're tired of buzzword bingo and ready for the version of CX nobody's willing to say out loud... you're in the right place. Subscribe, share it with an advisor or buyer who needs it, and let's cut through the noise together. yes CX podcast, customer experience, UCaaS, CCaaS, contact center, unified communications, technology advisors, channel partners, TSD, SMB technology, mid-market IT, vendor evaluation, CX strategy, customer service technology, Brian Nichols, CX Compass, business communications, cloud communications, customer engagement, sales enablement, B2B technology buying, IT decision makers, Telarus, agent experience, omnichannel Brian Nichols brian@briannicholsconsulting.com Is Your UCaaS Vendor Lying About AI? https://cswithoutthebs.fireside.fm/is-your-ucaas-vendor-lying-about-ai ab083718-0f66-49fd-b02d-214ce2be96a5 Mon, 04 Aug 2025 16:00:00 -0400 Brian Nichols full Brian Nichols If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it. 4:53 no <p>Think your UCaaS platform is using real AI?</p> <p>If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.</p> <p>UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle.</p> <p>We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater.</p> <p>The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS.</p> <p>Watch now and see how to spot fake AI before your customers get burned. </p> UCaaS tips,UCaaS AI,AI in UCaaS,fake AI warning signs,UCaaS phone menus,press 1 for sales,AI powered UCaaS,real UCaaS solutions,AI red flags,technology advisor tips,unified communications AI,AI call routing problems,how to spot fake AI,smart call routing,Level365,CX Without the BS,UCaaS for SMBs,small business phone system,AI myths in UCaaS,AI fail examples,UCaaS demo advice Think your UCaaS platform is using real AI?

If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.

UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle.

We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater.

The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS.

Watch now and see how to spot fake AI before your customers get burned.

]]> Think your UCaaS platform is using real AI?

If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.

UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle.

We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater.

The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS.

Watch now and see how to spot fake AI before your customers get burned.

]]>