CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 1 item of CX without the BS with the tag "technology advisor help".
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Why AI Won’t Save Your Bad Customer Service
December 1st, 2025 | 27 mins 35 secs
ai hype vs reality, ai in customer service, business communications, business phone issues, contact center tips, customer experience 2025, customer service tips, customer support problems, customer trust, cx basics, cx strategy, cx trends, phone system outages, small business tech issues, tech support failure, technology advisor help, ucaas problems, ucaas review, unified communications, vendor problems
The big problem in CX right now isn’t AI… it’s vendors who can’t even get the basics right. This episode breaks down the real stories from the road and exposes why customers no longer trust the hype.