CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 1 item of CX without the BS with the tag "sonic cx".
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Why KPIs Are Killing Your Business
October 24th, 2025 | 51 mins 51 secs
agent performance, ai in contact centers, brian nichols, business strategy, call center management, contact center, customer experience, customer lifetime value, customer loyalty, customer retention, customer service, cx leadership, cx metrics, cx strategy, cx without the bs, key revenue indicators, kpi mistakes, kpis, revenue growth, sonic cx
Are KPIs actually killing your business? Justin Jones joins CX Without the BS to explain why chasing numbers destroys customer experience — and how to turn every service call into a revenue event.