CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “smb technology”.
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Top 5 Unified Communications Trends for 2025 (And Beyond!)
October 1st, 2025 | 39 mins 20 secs
brian nichols show, business communication tools, customer complaints, customer experience, customer retention, customer service problems, cx strategy, cx trends 2025, cx without the bs, how to keep customers happy, sales and marketing strategy, small business communication, smb growth, smb technology, unified communications, why customers leave
Why do so many businesses keep failing at customer experience? 🤔 In this episode of CX Without the BS, we break down the real reasons customers get frustrated — and the simple steps SMBs can take to finally fix it
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Is Your CX Provider Lying to You?
December 2nd, 2024 | 1 hr 53 secs
business consulting, business technology, business transformation, channel management, channel partners, contact center solutions, customer experience, customer experience management, customer service solutions, cx technology, enterprise solutions, sales strategy, smb solutions, smb technology, tech industry analysis, tech industry critique, tech sales, technology advisory
What if there was someone who could cut through the noise and tell you exactly what's wrong with today's CX industry - especially when it comes to serving small and medium-sized businesses? Meet Daniel Vaughan, a refreshingly honest voice who's challenging the status quo and exposing the truth about what really matters in customer experience.