CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 1 item of CX without the BS with the tag "smb".
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The AI Mistakes Quietly Destroying Small Businesses in 2026
May 28th, 2026 | 19 mins 44 secs
2026 business threats, ai gatekeeping, ai invisibility, ai killing small businesses, ai mistake, ai mistake small business, ai search, ai small business, ai suggestibility, ai threats, ai tool not magic, business continuity, cash flow crisis, channel partner, customer experience, cx, cyber attack, insurance gaps, it director, msp, ransomware small business, small business cybersecurity, small business survival, smb, technology advisor, ucaas, unified communications
Danny Reeves did everything right, and AI still made his print shop disappear in three Tuesdays. This episode breaks down the AI mistake quietly killing small businesses, featuring Dr. Tami Patzer and Keith Erwood, plus the five questions every owner needs to answer this week.