CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “small business phone system”.
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Why Small Businesses Need CX Systems Too
September 8th, 2025 | 50 mins 46 secs
accidental contact center, avoid bad reviews, brian nichols, business growth, call center mistakes, communication chaos, customer experience, customer loyalty, customer service strategy, cx risks, cx tips, cx without the bs, employee burnout, fix customer experience, how to improve customer service, lost customers, missed calls, scaling customer service, small business cx, small business phone system
Most businesses are already running a contact center without realizing it—and this episode shows how to move from accidental chaos to intentional customer experience.
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Is Your UCaaS Vendor Lying About AI?
August 4th, 2025 | 4 mins 53 secs
ai call routing problems, ai fail examples, ai in ucaas, ai myths in ucaas, ai powered ucaas, ai red flags, cx without the bs, fake ai warning signs, how to spot fake ai, level365, press 1 for sales, real ucaas solutions, small business phone system, smart call routing, technology advisor tips, ucaas ai, ucaas demo advice, ucaas for smbs, ucaas phone menus, ucaas tips, unified communications ai
If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.