CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “small business cx”.
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How Do I Fix Bad Customer Service at My Business?
October 14th, 2025 | 52 mins 1 sec
agent experience, ai in cx, call center, ccaas, chatbots, contact center, csat, customer complaints, customer experience, customer journey, customer loyalty, customer retention, customer service, cx, cx metrics, employee engagement, first contact resolution, generative ai, help desk, hold times, human support, ivr, nps, omnichannel, reduce churn, self-service, service design, small business cx, support tips, ucaas, voice of customer
Is AI fixing CX or just getting in the way? In this no-BS episode, we show how to use AI where it helps, bring humans back where it matters, ditch vanity metrics, and fix the basics that win loyalty.
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Why Small Businesses Need CX Systems Too
September 8th, 2025 | 50 mins 46 secs
accidental contact center, avoid bad reviews, brian nichols, business growth, call center mistakes, communication chaos, customer experience, customer loyalty, customer service strategy, cx risks, cx tips, cx without the bs, employee burnout, fix customer experience, how to improve customer service, lost customers, missed calls, scaling customer service, small business cx, small business phone system
Most businesses are already running a contact center without realizing it—and this episode shows how to move from accidental chaos to intentional customer experience.