CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying 1 Episode of CX without the BS with the tag “phone system outages”.
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Why AI Won’t Save Your Bad Customer Service
December 1st, 2025 | 27 mins 35 secs
ai hype vs reality, ai in customer service, business communications, business phone issues, contact center tips, customer experience 2025, customer service tips, customer support problems, customer trust, cx basics, cx strategy, cx trends, phone system outages, small business tech issues, tech support failure, technology advisor help, ucaas problems, ucaas review, unified communications, vendor problems
The big problem in CX right now isn’t AI… it’s vendors who can’t even get the basics right. This episode breaks down the real stories from the road and exposes why customers no longer trust the hype.