CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying 1 Episode of CX without the BS with the tag “michael delsignore”.
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The CX Dilemma: To AI or Not to AI
May 23rd, 2024 | 44 mins 56 secs
ai analytics, ai in cx, ccaas, covid-19 impact, customer engagement, customer experience, customer journey, customer service, cx challenges, cx industry, cx infrastructure, cx providers, cx solutions., cx without the bs, digital transformation, human-centered approach, intellisense, master agent, michael delsignore, sentiment analysis, technology adoption, technology services distributor, ucaas
In this inaugural episode of "CX Without the BS," industry veteran Michael Del Signore shares his insights on the transformative impact of COVID-19 on the customer experience (CX) industry, highlighting the importance of a human-centered approach to technology adoption and the need to separate fact from fiction in the hype surrounding AI and automation.