CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “how to improve customer service”.
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Why Small Businesses Need CX Systems Too
September 8th, 2025 | 50 mins 46 secs
accidental contact center, avoid bad reviews, brian nichols, business growth, call center mistakes, communication chaos, customer experience, customer loyalty, customer service strategy, cx risks, cx tips, cx without the bs, employee burnout, fix customer experience, how to improve customer service, lost customers, missed calls, scaling customer service, small business cx, small business phone system
Most businesses are already running a contact center without realizing it—and this episode shows how to move from accidental chaos to intentional customer experience.
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5 Warning Signs Your Support Is Failing
July 16th, 2025 | 11 mins 53 secs
bad support signs, business growth tools, business support system, call center issues, contact center help, customer ghosting, customer retention, customer service problems, customer support mistakes, cx strategy, cx without the bs, fix support issues, how to improve customer service, small business churn, smb support tips, support burnout, support red flags, tech advisor tips, ticket escalation problems, ucaas sales
Your support system might be quietly chasing away your best customers. In this episode of CX Without the BS, I break down 5 sneaky signs your CX is failing — and how to fix it fast.