CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 2 items of CX without the BS with the tag "hidden fees".
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How to Spot a Bad Phone Provider in Under 2 Minutes
February 20th, 2026 | 1 min 50 secs
billing transparency, business phones, ccaas, customer experience, cx, hidden fees, it buying, onboarding, porting, smb tech, support, telecom, ucaas, vendor selection, voip
Most buyers don’t realize they purchased a support problem until after onboarding starts - these two pre-sign questions force vendors to show their true support model and their real fees.
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Why UCaaS Quotes NEVER Match the Bill
December 16th, 2025 | 48 mins 38 secs
business communication, business phone systems, ccaas, channel sales, customer experience, customer journey, customer support, customer trust, cx without the bs, hidden fees, m&a impact, mergers and acquisitions, phone system pricing, tech advisors, tech sales, ucaas, unified communications, vendor transparency
Why do UCaaS quotes never match the bill? In this episode of CX Without the BS, Brian Nichols and Stephen Howard break down the pricing games, broken incentives, and quiet BS that keep customer experience stuck.