CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “frontline employees”.
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How to Fix BAD Customer Service | Why Your Company Story Matters to Customers
August 9th, 2024 | 53 mins 3 secs
brand alignment, brand narrative, brand promises, business communication, company culture, corporate storytelling, customer engagement, customer experience, customer feedback, customer journey, customer loyalty, customer retention, customer satisfaction, customer service tips, cx improvement, cx strategy, employee empowerment, frontline employees, story archetypes, storytelling
Discover how crafting a compelling company story can transform your customer experience, empower your employees, and turn dissatisfied customers into loyal fans by aligning your brand's promises with real-world actions.
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Customer Service Secrets | Turning DISASTERS into Opportunities
August 2nd, 2024 | 47 mins 36 secs
ai in customer service, airline customer service, airline loyalty programs, airport chaos, brand loyalty, crowdstrike outage, customer complaints, customer experience, customer feedback, customer retention, customer satisfaction, customer service recovery, cx, cx technology, delta airlines, flight cancellation, frontier airlines, frontline employees, personalized solutions, service failure, skymiles, travel industry, travel problems
A travel nightmare turns into a masterclass in customer loyalty as Delta Airlines demonstrates how effective customer service recovery can transform a potentially disastrous experience into an opportunity to strengthen brand allegiance, highlighting the critical importance of empowering frontline employees and prioritizing personalized solutions in creating exceptional customer experiences.