CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
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5 Reasons Why AI Makes Customer Service Worse
August 5th, 2025 | 9 mins 32 secs
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AI was supposed to fix customer experience — but most companies are just frustrating people faster.
In this week’s episode of CX Without the BS, we expose 5 big ways AI is making CX worse (and how to fix it).