CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “cx without bs”.
-
Top 3 AI Myths in Contact Centers: BUSTED
July 26th, 2024 | 52 mins 10 secs
ai chatbots, ai cost savings, ai customer service, ai hype in cx, ai implementation challenges, ai in business, ai marketing claims, artificial intelligence in call centers, contact center automation, contact center efficiency, contact center technology, customer experience trends, customer service leadership, customer support technology, cx innovation, cx technology evaluation, cx without bs, employee experience, future of customer service, human agents vs ai
A contact center industry veteran exposes the truth about AI in customer experience, revealing both its transformative potential and the rampant marketing hype, while emphasizing the enduring importance of human agents in delivering exceptional service.
-
Fix Your Customer Service Like We Fixed Our Health
June 28th, 2024 | 36 mins 42 secs
ai hype, ai implementation, ai in business, business improvement, business strategy, business success, business transformation, customer experience, customer retention, customer satisfaction, customer service, customer service nightmares, cx without bs, diet and exercise, gastric sleeve, health and business, lifestyle changes, long-term solutions, marketing bs, personal growth, quick fixes, sustainable progress, technology in business, weight loss, weight loss journey
Personal weight loss journeys mirror business transformations, revealing how quick fixes in both health and customer experience can lead to devastating consequences, while emphasizing the importance of building strong foundations for lasting success.