CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “cx trends”.
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Why AI Won’t Save Your Bad Customer Service
December 1st, 2025 | 27 mins 35 secs
ai hype vs reality, ai in customer service, business communications, business phone issues, contact center tips, customer experience 2025, customer service tips, customer support problems, customer trust, cx basics, cx strategy, cx trends, phone system outages, small business tech issues, tech support failure, technology advisor help, ucaas problems, ucaas review, unified communications, vendor problems
The big problem in CX right now isn’t AI… it’s vendors who can’t even get the basics right. This episode breaks down the real stories from the road and exposes why customers no longer trust the hype.
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What are the BEST AI Tools for Customer Support?
July 12th, 2024 | 47 mins 43 secs
ai consultants, ai customer service, ai hype, ai implementation, ai in business, ai roi, ai tools, ai vs human support, chatbots, clarity cx, contact center solutions, contact center technology, conversational ai, customer experience, customer service automation, customer support technology, cx innovation, cx software, cx software comparison, cx trends, future of customer service, machine learning, omnichannel support, palomar
AI expert exposes the hype and reality of artificial intelligence in customer experience, offering practical insights on how businesses can leverage genuine AI solutions to transform their contact centers and improve customer service.