CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 2 items of CX without the BS with the tag "customer support technology".
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Top 3 AI Myths in Contact Centers: BUSTED
July 26th, 2024 | 52 mins 10 secs
ai chatbots, ai cost savings, ai customer service, ai hype in cx, ai implementation challenges, ai in business, ai marketing claims, artificial intelligence in call centers, contact center automation, contact center efficiency, contact center technology, customer experience trends, customer service leadership, customer support technology, cx innovation, cx technology evaluation, cx without bs, employee experience, future of customer service, human agents vs ai
A contact center industry veteran exposes the truth about AI in customer experience, revealing both its transformative potential and the rampant marketing hype, while emphasizing the enduring importance of human agents in delivering exceptional service.
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What are the BEST AI Tools for Customer Support?
July 12th, 2024 | 47 mins 43 secs
ai consultants, ai customer service, ai hype, ai implementation, ai in business, ai roi, ai tools, ai vs human support, chatbots, clarity cx, contact center solutions, contact center technology, conversational ai, customer experience, customer service automation, customer support technology, cx innovation, cx software, cx software comparison, cx trends, future of customer service, machine learning, omnichannel support, palomar
AI expert exposes the hype and reality of artificial intelligence in customer experience, offering practical insights on how businesses can leverage genuine AI solutions to transform their contact centers and improve customer service.