CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 4 items of CX without the BS with the tag "customer service tips".
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Why AI Won’t Save Your Bad Customer Service
December 1st, 2025 | 27 mins 35 secs
ai hype vs reality, ai in customer service, business communications, business phone issues, contact center tips, customer experience 2025, customer service tips, customer support problems, customer trust, cx basics, cx strategy, cx trends, phone system outages, small business tech issues, tech support failure, technology advisor help, ucaas problems, ucaas review, unified communications, vendor problems
The big problem in CX right now isn’t AI… it’s vendors who can’t even get the basics right. This episode breaks down the real stories from the road and exposes why customers no longer trust the hype.
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AI vs Humans: Who Wins in Customer Experience?
August 27th, 2025 | 28 mins 21 secs
ai customer service, ai hype, ai vs hi, ai vs human support, better customer support, chatbots fail, customer experience 2025, customer loyalty, customer service tips, customer trust, cx strategy, cx without the bs, first contact resolution, human experience cx, human intelligence vs ai, reduce customer effort, technology advisors, why chatbots don’t work
Is AI actually fixing customer experience... or just making it worse? Brian Nichols breaks down why Human Intelligence vs Artificial Intelligence always decides the Human Experience... and why that’s the only scoreboard that matters.
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How to Fix BAD Customer Service | Why Your Company Story Matters to Customers
August 9th, 2024 | 53 mins 3 secs
brand alignment, brand narrative, brand promises, business communication, company culture, corporate storytelling, customer engagement, customer experience, customer feedback, customer journey, customer loyalty, customer retention, customer satisfaction, customer service tips, cx improvement, cx strategy, employee empowerment, frontline employees, story archetypes, storytelling
Discover how crafting a compelling company story can transform your customer experience, empower your employees, and turn dissatisfied customers into loyal fans by aligning your brand's promises with real-world actions.
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Why Customers Leave (How to Make Them Stay!)
May 31st, 2024 | 29 mins 28 secs
actionable cx insights, business growth, business owner tips, business podcast, customer experience, customer experience podcast, customer journey, customer loyalty, customer retention, customer satisfaction, customer service advice, customer service expert, customer service hacks, customer service improvement, customer service mistakes, customer service solutions, customer service tips, cx culture, cx podcast, cx professional insights, cx strategies, cx transformation, cx without the bs, debunking cx myths, enhancing customer experience, improving customer interactions, pam cx expert, practical cx advice, real-world cx examples, technology in cx
Today we challenge conventional customer experience strategies by debunking common myths and offering actionable insights to transform how businesses understand and enhance their customer interactions!