CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 3 Episode of CX without the BS with the tag “customer complaints”.
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How Do I Fix Bad Customer Service at My Business?
October 14th, 2025 | 52 mins 1 sec
agent experience, ai in cx, call center, ccaas, chatbots, contact center, csat, customer complaints, customer experience, customer journey, customer loyalty, customer retention, customer service, cx, cx metrics, employee engagement, first contact resolution, generative ai, help desk, hold times, human support, ivr, nps, omnichannel, reduce churn, self-service, service design, small business cx, support tips, ucaas, voice of customer
Is AI fixing CX or just getting in the way? In this no-BS episode, we show how to use AI where it helps, bring humans back where it matters, ditch vanity metrics, and fix the basics that win loyalty.
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Top 5 Unified Communications Trends for 2025 (And Beyond!)
October 1st, 2025 | 39 mins 20 secs
brian nichols show, business communication tools, customer complaints, customer experience, customer retention, customer service problems, cx strategy, cx trends 2025, cx without the bs, how to keep customers happy, sales and marketing strategy, small business communication, smb growth, smb technology, unified communications, why customers leave
Why do so many businesses keep failing at customer experience? 🤔 In this episode of CX Without the BS, we break down the real reasons customers get frustrated — and the simple steps SMBs can take to finally fix it
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Customer Service Secrets | Turning DISASTERS into Opportunities
August 2nd, 2024 | 47 mins 36 secs
ai in customer service, airline customer service, airline loyalty programs, airport chaos, brand loyalty, crowdstrike outage, customer complaints, customer experience, customer feedback, customer retention, customer satisfaction, customer service recovery, cx, cx technology, delta airlines, flight cancellation, frontier airlines, frontline employees, personalized solutions, service failure, skymiles, travel industry, travel problems
A travel nightmare turns into a masterclass in customer loyalty as Delta Airlines demonstrates how effective customer service recovery can transform a potentially disastrous experience into an opportunity to strengthen brand allegiance, highlighting the critical importance of empowering frontline employees and prioritizing personalized solutions in creating exceptional customer experiences.