CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “contact center ai”.
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Will AI Really Replace Call Center Agents?
August 20th, 2025 | 41 mins 58 secs
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AI won’t magically fix your customer experience—it only works if your people and processes are ready. In this episode of CX Without the BS, we break down the biggest lies about AI in contact centers and what actually works.
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5 Reasons Why AI Makes Customer Service Worse
August 5th, 2025 | 9 mins 32 secs
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AI was supposed to fix customer experience — but most companies are just frustrating people faster.
In this week’s episode of CX Without the BS, we expose 5 big ways AI is making CX worse (and how to fix it).