CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying 1 Episode of CX without the BS with the tag “chatbots fail”.
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AI vs Humans: Who Wins in Customer Experience?
August 27th, 2025 | 28 mins 21 secs
ai customer service, ai hype, ai vs hi, ai vs human support, better customer support, chatbots fail, customer experience 2025, customer loyalty, customer service tips, customer trust, cx strategy, cx without the bs, first contact resolution, human experience cx, human intelligence vs ai, reduce customer effort, technology advisors, why chatbots don’t work
Is AI actually fixing customer experience... or just making it worse? Brian Nichols breaks down why Human Intelligence vs Artificial Intelligence always decides the Human Experience... and why that’s the only scoreboard that matters.