CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 1 item of CX without the BS with the tag "ccaas vendor risk".
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Avaya, Mitel, Genesys: How 3 Vendor Collapses DESTROYED SMB Contact Centers
February 24th, 2026 | 12 mins 29 secs
avaya bankruptcy, brian nichols, ccaas evaluation, ccaas vendor risk, contact center advisor, contact center migration, cx without the bs, genesys engage freeze, mid-market ccaas, mitel end of life, private equity software, smb contact center, ucaas consolidation, vendor due diligence, vendor stability
Your advisor recommended that platform, collected the commission, and disappeared — and when the vendor went sideways, you were the last one standing with the bill and no exit plan.