CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 2 items of CX without the BS with the tag "avant".
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Channel Partners 2026 REVIEW | The Half-Empty Room And What It Told Me About The Channel
April 21st, 2026 | 20 mins 6 secs
2026 channel trends, avant, avant special forces, ccaas, channel event review, channel futures, channel marketing, channel partners, channel partners 2026, channel partners 2026 review, channel partners conference review, channel partners expo review, channel partners review, channel partners vegas, channel sales, channel vendor review, customer experience, cx, informa, lead generation, msp summit, sales enablement, technology advisors, telarus, telarus partner summit, tsd, ucaas
My honest review of Channel Partners 2026 - Robert Irvine keynote, a half-empty room, and every reason the Old Guard channel model just cracked wide open in Vegas.
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The Biggest MYTHS About Customer Service | CX Industry Secrets
June 7th, 2024 | 39 mins 47 secs
ai, andy bird, avant, brian nichols, change management, channel partners, cloud services, contact center, crm, csat, customer acquisition, customer engagement, customer experience, customer interactions, customer journey, customer satisfaction, customer service, cx, cx industry, cx without the bs, education, emotional quotient, generative ai, hyperscalers, implementation, industry insights, industry trends, ivr, long-term relationships, nps, pandemic, parallel paths, qualtrics, remote work, revenue generation, roadmap, roi, roi-driven strategies, sharpen cx, survey monkey, surveys, technology, tom milligan, trusted advisors, vendor selection, wem, wfm
In this episode of "CX Without the BS," Andy Bird, VP of CX at Avant, reveals how the pandemic and rapid technological advancements have transformed customer experience, emphasizing the importance of starting small with AI, building long-term relationships, and focusing on ROI-driven strategies.