CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 1 item of CX without the BS with the tag "air canada chatbot".
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AI Costs More Than Your Employees | Uber Blew Its ENTIRE AI Budget in 4 Months
July 1st, 2026 | 18 mins 35 secs
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The pitch was "fire your expensive people, the software's cheaper." Turns out the software isn't cheap... and it can't replace the human. So companies bought BOTH.