CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “ai vs humans”.
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Will AI Really Replace Call Center Agents?
August 20th, 2025 | 41 mins 58 secs
ai call center tools, ai contact center solutions, ai customer service, ai hype vs reality, ai in cx, ai readiness, ai regulation, ai vs empathy, ai vs humans, brian nichols show, call center automation, change management in ai, cloud tech gurus, contact center ai, customer experience strategy, customer support mistakes, cx without the bs, fred stacey interview, future of customer experience
AI won’t magically fix your customer experience—it only works if your people and processes are ready. In this episode of CX Without the BS, we break down the biggest lies about AI in contact centers and what actually works.
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Is AI Hurting Customer Experience?
July 8th, 2025 | 12 mins
ai emotional analysis, ai fails customer support, ai in customer service, ai mistakes in support, ai transcription errors, ai vs humans, bad ai examples, call center ai problems, call center burnout, contact center burnout, contact center innovation, customer service tools, customer support automation, cx strategy, cx technology, cx without the bs, hybrid ai models, real customer experience
AI was supposed to make customer service easier, but it’s quietly burning out your agents and making support worse – here’s why.