CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 3 Episode of CX without the BS with the tag “ai vs human support”.
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AI vs Humans: Who Wins in Customer Experience?
August 27th, 2025 | 28 mins 21 secs
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Is AI actually fixing customer experience... or just making it worse? Brian Nichols breaks down why Human Intelligence vs Artificial Intelligence always decides the Human Experience... and why that’s the only scoreboard that matters.
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5 Reasons Why AI Makes Customer Service Worse
August 5th, 2025 | 9 mins 32 secs
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AI was supposed to fix customer experience — but most companies are just frustrating people faster.
In this week’s episode of CX Without the BS, we expose 5 big ways AI is making CX worse (and how to fix it). -
What are the BEST AI Tools for Customer Support?
July 12th, 2024 | 47 mins 43 secs
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AI expert exposes the hype and reality of artificial intelligence in customer experience, offering practical insights on how businesses can leverage genuine AI solutions to transform their contact centers and improve customer service.