web01.fireside.fm Sun, 12 Apr 2026 12:24:23 -0500 Fireside (https://fireside.fm) CX without the BS - Episodes Tagged with “Ai Fail Examples” https://cswithoutthebs.fireside.fm/tags/ai%20fail%20examples Mon, 04 Aug 2025 16:00:00 -0400 CX without the BS is a refreshingly honest and engaging podcast that dives deep into the world of Customer Experience (CX). Hosted by industry veterans Tom Milligan and Brian Nichols, the show aims to cut through the jargon and hype to deliver real, actionable insights for CX professionals and business leaders. Each episode features candid conversations with CX experts, thought leaders, and practitioners who share their experiences, challenges, and successes in the field. The hosts and guests discuss a wide range of topics, from emerging technologies like AI and automation to the human elements of empathy, creativity, and problem-solving that are essential to delivering exceptional customer experiences. What sets CX without the BS apart is its commitment to authenticity and practicality. Tom and Brian aren't afraid to call out the "BS" in the industry - the buzzwords, the fads, and the overhyped solutions that don't deliver real value. Instead, they focus on strategies and tactics that have been proven to work in the real world, drawing on their own extensive experience as well as the insights of their guests. Whether you're a seasoned CX professional or just starting out in the field, CX without the BS offers valuable perspectives and actionable advice to help you navigate the complex and ever-changing landscape of customer experience. With its engaging hosts, expert guests, and no-nonsense approach, this podcast is a must-listen for anyone who wants to stay ahead of the curve and deliver exceptional experiences to their customers. en-us episodic CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX. Brian Nichols CX without the BS is a refreshingly honest and engaging podcast that dives deep into the world of Customer Experience (CX). Hosted by industry veterans Tom Milligan and Brian Nichols, the show aims to cut through the jargon and hype to deliver real, actionable insights for CX professionals and business leaders. Each episode features candid conversations with CX experts, thought leaders, and practitioners who share their experiences, challenges, and successes in the field. The hosts and guests discuss a wide range of topics, from emerging technologies like AI and automation to the human elements of empathy, creativity, and problem-solving that are essential to delivering exceptional customer experiences. What sets CX without the BS apart is its commitment to authenticity and practicality. Tom and Brian aren't afraid to call out the "BS" in the industry - the buzzwords, the fads, and the overhyped solutions that don't deliver real value. Instead, they focus on strategies and tactics that have been proven to work in the real world, drawing on their own extensive experience as well as the insights of their guests. Whether you're a seasoned CX professional or just starting out in the field, CX without the BS offers valuable perspectives and actionable advice to help you navigate the complex and ever-changing landscape of customer experience. With its engaging hosts, expert guests, and no-nonsense approach, this podcast is a must-listen for anyone who wants to stay ahead of the curve and deliver exceptional experiences to their customers. yes CX podcast, customer experience, CX industry, CX trends, CX best practices, CX strategies, CX technology, CX analytics, CX metrics, CX optimization, CX automation, CX AI, CX chatbots, CX omnichannel, CX digital transformation, CX cloud, CX contact center, CX as a service, CX software, CX platform, CX solutions, CX innovation, CX thought leadership, CX experts, CX interviews, CX case studies, CX success stories, CX challenges, CX pain points, CX journey mapping, CX personalization, CX employee experience, CX voice of the customer, CX customer feedback, CX customer loyalty, CX customer retention, CX customer satisfaction, CX customer engagement, CX customer service, CX call center, CX workforce management, CX quality assurance, CX compliance, CX security, CX privacy, CX integration, CX implementation, CX adoption, CX ROI, CX budgeting, CX vendor selection, CX partner ecosystem, CX community, CX events, CX webinars, CX training, CX certification, CX career development, CX jobs, CX hiring, CX diversity and inclusion, CX leadership, CX management, CX coaching, CX mentoring, CX networking Brian Nichols brian@briannicholsconsulting.com Is Your UCaaS Vendor Lying About AI? https://cswithoutthebs.fireside.fm/is-your-ucaas-vendor-lying-about-ai ab083718-0f66-49fd-b02d-214ce2be96a5 Mon, 04 Aug 2025 16:00:00 -0400 Brian Nichols full Brian Nichols If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it. 4:53 no Think your UCaaS platform is using real AI? If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it. UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle. We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater. The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS. Watch now and see how to spot fake AI before your customers get burned. UCaaS tips,UCaaS AI,AI in UCaaS,fake AI warning signs,UCaaS phone menus,press 1 for sales,AI powered UCaaS,real UCaaS solutions,AI red flags,technology advisor tips,unified communications AI,AI call routing problems,how to spot fake AI,smart call routing,Level365,CX Without the BS,UCaaS for SMBs,small business phone system,AI myths in UCaaS,AI fail examples,UCaaS demo advice Think your UCaaS platform is using real AI?

If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.

UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle.

We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater.

The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS.

Watch now and see how to spot fake AI before your customers get burned.

]]> Think your UCaaS platform is using real AI?

If your customer is still hearing "Press 1 for Sales, Press 2 for Support" — that’s not intelligence. That’s a script with a buzzword mask. In this episode of CX Without the BS, we’re breaking down the #1 red flag that tells you your vendor might be full of it.

UCaaS buyers are getting hammered with “AI-powered” everything… but when you scratch the surface, it’s usually just old-school phone menus repackaged with fancier language. And your customers? They’re the ones getting stuck, frustrated, and lost in the shuffle.

We’re not here to dunk on AI — we’re here to show you what actually works. If you’re a technology advisor helping small and mid-sized businesses, this video gives you the language, insight, and proof to help your clients avoid getting scammed by AI theater.

The goal isn’t to sound smart — it’s to build systems that are. And at Level365, that’s the whole play: real routing, real results, no babysitting, and no BS.

Watch now and see how to spot fake AI before your customers get burned.

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