CX without the BS
Honest takes on customer experience and UCaaS for the SMB and mid-market buyers enterprise vendors forgot... hosted by Brian Nichols.
Displaying 2 items of CX without the BS with the tag "ai agents".
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Is AI Actually Going to Replace You? | Telarus Partner Summit 2026 REVIEW
August 27th, 2026 | 18 mins 33 secs
ai agents, ai hype, ai in sales, ai tools, ai voice clone, b2b technology, business communications, ccaas, channel partners, contact center, customer experience, cx, level365, sales strategy, tech advisor, tech channel, technology advisor, technology service distributor, telarus partner summit, trade show, tsd, ucaas, unified communications
I walked the Telarus Partner Summit floor with one question: what BS is being sold as gospel to technology advisors right now?
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AI Costs More Than Your Employees | Uber Blew Its ENTIRE AI Budget in 4 Months
July 1st, 2026 | 18 mins 35 secs
ai agents, ai bubble, ai chatbot, ai costs, ai customer service, ai hype, ai in business, ai infrastructure, ai replacing jobs, ai roi, ai vs humans, air canada chatbot, brian nichols, ccaas, chatbot fail, contact center, conversational ai, customer experience, customer experience strategy, customer service ai, cx without the bs, data center backlash, enterprise ai, future of work, human vs ai, nvidia ai cost, technology advisors, uber ai budget, uber claude code, ucaas
The pitch was "fire your expensive people, the software's cheaper." Turns out the software isn't cheap... and it can't replace the human. So companies bought BOTH.