CX without the BS
CX without the BS is a no-nonsense podcast that cuts through the jargon to deliver real insights into the Customer Experience (CX) industry. Each episode features candid conversations with industry experts, focusing on practical solutions and honest discussions about the latest trends and challenges in CX.
Displaying all 2 Episode of CX without the BS with the tag “accidental contact center”.
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What Are the Top 5 Customer Experience Trends for 2026?
September 16th, 2025 | 37 mins 44 secs
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Forget the hype... AI isn’t replacing people, contracts are dead, and human support is back. Here’s what actually matters if you want to win with customers next year...
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Why Small Businesses Need CX Systems Too
September 8th, 2025 | 50 mins 46 secs
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Most businesses are already running a contact center without realizing it—and this episode shows how to move from accidental chaos to intentional customer experience.